We operate a policy of strict confidentiality. This means we do not disclose anything a student has told us without their permission, including the fact they have consulted us.

We record all case details on AdvicePro, a password-protected casework database. Only the Information and Advice Service staff can access this database, and records are destroyed after seven years.

NTSU's VP Community & Welfare and VP Education are also included in our confidentiality policy.

In rare cases, for example, where there is reason to think a student is likely to harm themselves or others, we may disclose information without the student's consent. If you would like a copy of our full policy, please request this by emailing advice@su.ntu.ac.uk.

The Information and Advice Service is a confidential service for Nottingham Trent Students' Union members; therefore, we can only speak to our students themselves. Please ask your son/daughter to contact us directly, so we can assess what advice and information they may need, whether from us or another service.

We understand that students' parents are emotionally and often financially involved in their son/daughter's lives. However, we cannot discuss any student details with parents, guardians, or family members or even confirm they have been in contact with us.

One of our service principles is to empower students. Your son/daughter is legally responsible for their decisions and the consequences of how they live. We are here to help them through issues they may face as adults. Our many years of experience have shown it is in the adviser's and student's best interests to have that direct contact.

If you divulge any information to us about a student who is engaging with our service, we will make them aware of the information you have given us.

We can provide general information to parents—for example, where students can go for welfare support or academic help. You can also visit our website for information on many issues affecting students. 

If you would like any specific advice on any issues e.g. what liabilities you have as guarantor, student finance queries etc., there are many other organisations that can help you, such as Citizens Advice, Shelter or Student Finance.

If you have concerns about your son or daughter's wellbeing, you may wish to contact someone at the University. Although bear in mind that under normal circumstances, no information about students can be divulged to parents without the student's permission. Please read the University's parent and carer FAQs for more information.

For more details about sources of wellbeing information and support, including third-party services, please see the University's get help and support page.

Student Minds also have helpful information about supporting your son/daughter at University.

Thank you for your understanding.